Terms of Service

These terms

These terms cover ensoullab.com, your Ensoul Lab account, and the extensions and apps Ensoul Lab publishes, including Creel. A product that has its own terms is governed by those terms instead; currently that is Pet Day, under the Pet Day Terms of Use. By creating an account, installing one of our products or buying a licence, you agree to them. If you do not agree, please do not use the service.

Your account

You need an account to buy a licence. Keep your sign-in details to yourself and tell us at support@ensoullab.com if you think someone else has used your account. You must be old enough to enter into this agreement where you live.

Licences

• One-time purchase. Paid plans, such as Creel Pro and Creel Max, are one-time purchases, not subscriptions. A licence gives the Ensoul Lab account that bought it lifetime access to that plan, for as long as we offer the product, including its updates.
• Your account, your browsers. A licence belongs to one Ensoul Lab account. You can connect it on the browsers you use yourself. Please do not share your account or resell a licence.
• Upgrades. Some plans can be upgraded later for the difference shown at checkout, such as Creel Pro to Creel Max. An upgrade adds to the plan you already own; it does not stand on its own.
• Future features. Creel Max includes the Max features we add later at no extra cost. Features may also move to a lower plan over time; we do not move a feature you paid for to a higher plan.
• Free plans. Free plans are offered as they are and may change.

Payments and refunds

Payments are processed by Stripe, the merchant of record, and your receipt comes from Stripe. Prices are shown before you pay, and tax is added where it applies.

If a product does not work on your account, ask for a refund within 7 days of purchase by writing to support@ensoullab.com with the email you bought with. We review each request by hand and reply within a few working days. A full refund removes the access that purchase paid for, and the account keeps whatever its other purchases still cover: refunding an upgrade returns the account to the plan it upgraded from, and refunding the plan an upgrade was built on also removes the upgrade, unless another purchase of that plan remains. A partial refund leaves the licence in place. Stripe may also issue refunds to settle disputes. None of this limits rights you have under the consumer law where you live.

Using the products well

• Creel works with the X account you are signed into in your own browser. You are responsible for how you use the data you collect and for following X's terms and the law, including others' privacy.
• Do not use our products to overload, attack or get around the protections of any service, or to collect data you have no right to.
• Do not copy, resell or reverse engineer our products beyond what the law allows.

Services we do not control

Creel depends on X, which can change or limit its website at any time. When that happens, some features may stop working until we update the extension, and some may not come back. Ensoul Lab is not affiliated with or endorsed by X Corp. "X" and "Twitter" are trademarks of their owners.

No warranty

We work hard to make our products reliable, but they are provided "as is". Keep your own copies of anything important. To the extent the law allows, Ensoul Lab is not liable for indirect or lost-data damages, and our total liability for any claim is limited to what you paid us for the product in question.

Ending the agreement

You can stop using the service and delete your account at any time in Settings. We may suspend or close an account that breaks these terms; if we close it for a reason that is not your conduct, we will refund what you paid for its licences.

Changes

We may update these terms. We will change the date above, and tell you by email about changes that affect your licences. The terms in force when you bought a licence keep applying to that purchase where the new terms would put you in a worse position.

Contact

Questions about these terms: support@ensoullab.com.